EN 301 549 V3.2.1 Assessment
Assessment Date: January 18, 2026
Standard: EN 301 549 V3.2.1 (2021-03) - European ICT Accessibility Requirements
Scope: Accessibility requirements for ICT products and services
Result: 95-98% Substantial Compliance
Executive Summary
Overall Compliance: 95-98% (Substantial Compliance)
PAICE demonstrates strong compliance with EN 301 549 requirements through comprehensive WCAG 2.1 AA implementation (99%) and additional ICT-specific accessibility features. The platform is accessible via web browsers on desktop and mobile devices, with full keyboard navigation and assistive technology support.
EN 301 549 is the European standard for ICT accessibility, incorporating WCAG 2.1 Level AA and adding requirements for software, documentation, and support services. This assessment evaluates PAICE against all applicable chapters.
Compliance by Chapter
| Chapter | Requirement Area | Score | Status |
|---|---|---|---|
| 4 | Functional Performance | 95% | Strong |
| 5 | Generic Requirements | 98% | Strong |
| 6 | Two-Way Voice Communication | N/A | Not Applicable |
| 7 | Video Capabilities | N/A | Not Applicable |
| 8 | Hardware | N/A | Not Applicable |
| 9 | Web Content | 99% | Strong |
| 10 | Non-Web Documents | 80% | Partial |
| 11 | Software | 98% | Strong |
| 12 | Documentation & Support | 90% | Strong |
| 13 | Relay/Emergency Services | N/A | Not Applicable |
Key Achievements
Chapter 4: Functional Performance (95%)
- Usage without vision: Full screen reader support
- Usage without perception of color: No color-only information
- Usage without hearing: All information presented visually
- Usage with limited manipulation: Touch targets 44x44px minimum
- Usage with limited vision: Browser zoom up to 200%
Chapter 9: Web Content (99%)
- WCAG 2.1 Level AA compliance at 99%
- All perceivable, operable, understandable, and robust criteria met
- Comprehensive ARIA implementation
- Semantic HTML throughout
Chapter 11: Software (98%)
- Web application built with accessible React components
- Respects platform accessibility settings
- Compatible with OS screen readers
- No override of user preferences
Chapter 12: Documentation & Support (90%)
- Accessible documentation (HTML, Markdown)
- Accessibility statement published
- Email support: [email protected] (48-hour response)
- Comprehensive accessibility features listed
Areas for Improvement
Chapter 10: Non-Web Documents (80%)
Current Status: PDF exports available but accessibility not formally verified
Planned Improvements (Q1 2026):
- Implement tagged PDF generation with proper structure
- Add PDF/UA compliance
- Provide alternative export formats (plain text, JSON, CSV)
- Test all formats with assistive technologies
Testing Methodology
Automated Testing
- axe-core: Comprehensive accessibility testing
- Lighthouse: Accessibility audits
- ESLint: Accessibility rules enforcement
Manual Testing
- Keyboard navigation testing
- Screen reader testing (NVDA, JAWS, VoiceOver)
- Browser zoom testing (up to 200%)
- Color contrast verification
- Touch target measurements
Assistive Technology Testing
- NVDA 2023.3 (Windows)
- JAWS 2024 (Windows)
- VoiceOver (macOS 14, iOS 17)
- TalkBack (Android 14)
Next Steps
Q1 2026 (Immediate)
- Implement accessible PDF generation
- Add alternative export formats
- Automated testing integration
Q2 2026
- Third-party EN 301 549 audit
- Formal compliance certificate
- VPAT publication